We only cover United States at this moment. Standard shipping rates may apply. For more questions, please email us at email@example.com.
It usually takes 2-3 days through USPS or UPS. Once your order is processed, the confirmation email will be sent to you with tracking number.
If the product is defective or damaged, we will take care of all shipping costs to accept your return and provide a replacement. If you simply change your mind, we will gladly accept your return in 30 days from date of delivery, but we don't cover the shipping cost. We may also charge the restocking fee depending on the condition of the returned device. You can find the full return policy here. Please contact firstname.lastname@example.org and we’ll take you through the process.
Duration and Coverage. One (1) year Limited Hardware Warranty. Subject to the additional terms and conditions set forth below, Pium provides the following Limited Warranty only to the person or entity that originally purchased the Device from Pium or from one of its authorized resellers or distributors (must register via the Pium app); Pium warrants the Device against defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase and with respect to pre-orders from the date the pre-orders are shipped (“Warranty Period”). If a Device is returned to Pium during the Warranty Period as provided below, and Pium determines that the Device is defective, Pium will either repair or replace the unit with either a new or a refurbished Pium device, or refund the original purchase price (less any discounts or promotional codes) in return for the Device, at its option. If the Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty, we will return the Device to you. More information about this warranty can be found at here.
If any Pium product arrives defective or damaged, we will gladly accept your return and provide a replacement on all verified purchases from Pium or from one of its authorized resellers or distributors (must register via the Pium app). Please contact Pium Customer Care by email email@example.com so we may assist you. We will cover all return shipping costs.
In normal usage (normal intensity for 12 hours a day), it usually lasts about 4 weeks, but it could be vary depending on the users' settings such as intensity and schedules.
Sometimes fragrance oils can be on the capsule cap, depending on the fragrance itself condition and the environmental factors such as temperature, air pressure to name a few. It is not a product defect. Please wipe the surface gently with a soft tissue.
Please swipe the fragrance oil immediately. Wash the surface with soap and water. Avoid contact with eyes and skin. Wash hands with plenty of water and soap after handling. Keep out of reach of children and pets.
Pium only supports 2.4GHz Wi-Fi network. Please check if your wifi supports 2.4GHz. (5GHz WiFi is not supported at this moment.)
It means your device is disconnected. Please open Pium mobile app and reconnect the device at [Setting tab > device setting]. If you don’t register your device, then please open Pium mobile app and scan your Pium device.
No worry! Your Pium device is installing software updates. It can take upto 30 seconds.
First, please make sure that the power cable is connected properly. Then, open Pium mobile app and check the device is switched on.
You can always set the fragrance intensity at the device tab of Pium mobile app. The intensity 3 is the strongest.
Open the top cover of the device, slowly pull out the capsule, and then insert it again. If the app still does not recognize your capsule, please check if the label is damaged or removed. Without Pium's unique label, the capsule will not be recognized. Please contact firstname.lastname@example.org for further help.
Please make sure Bluetooth option is on.
If you have Samsung Galaxy S10 or newer, you might also have to turn Location option on.
Please remove the rubber cap from the bottle and screw the black cap from the device box on the bottle. Please make sure the white sealing pad is in the black cap when you screw it. Before you place the capsules into the device, your Pium device should be power on and connected. Insert the scent capsule with the black cap facing down, one by one following the mobile app instruction.
Please email us at email@example.com and we will assist you to resolve this issue.
Capsules can be purchased at https://shop.pium.co, and also purchase them at the Shop tab of the Pium mobile app.
Go to [Setting tab> Device setting] at the Pium mobile app and press the '+' button on the bottom right corner to start adding the device.
Please search "Pium" at iOS AppStore and Android Play Store.
Pium is fully adjustable for 300~500 sq. ft. Of course, Pium’s optimal scenting range varies significantly depending on airflow, temperature, and humidity.
You can contact us through our contact page. We will be happy to assist you.