FAQ – Pium

If the product is defective or damaged, we will take care of all shipping costs to accept your return and provide a replacement. If you simply change your mind, we will gladly accept your return in 30 days from date of delivery, but we don't cover the shipping cost. We may also charge the restocking fee depending on the condition of the returned device. You can find the full return policy here. Please contact support@pium.co and we’ll take you through the process.

Duration and Coverage. One (1) year Limited Hardware Warranty. Subject to the additional terms and conditions set forth below, Pium provides the following Limited Warranty only to the person or entity that originally purchased the Device from Pium or from one of its authorized resellers or distributors (must register via the Pium app); Pium warrants the Device against defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase and with respect to pre-orders from the date the pre-orders are shipped (“Warranty Period”). If a Device is returned to Pium during the Warranty Period as provided below, and Pium determines that the Device is defective, Pium will either repair or replace the unit with either a new or a refurbished Pium device, or refund the original purchase price (less any discounts or promotional codes) in return for the Device, at its option. If the Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty, we will return the Device to you. More information about this warranty can be found at here.

If any Pium product arrives defective or damaged, we will gladly accept your return and provide a replacement on all verified purchases from Pium or from one of its authorized resellers or distributors (must register via the Pium app). Please contact Pium Customer Care by email support@pium.co so we may assist you. We will cover all return shipping costs.

Please remove the rubber cap from the bottle and screw the black cap from the device box on the bottle. Please make sure the white sealing pad is in the black cap when you screw it. Before you place the capsules into the device, your Pium device should be power on and connected. Insert the scent capsule with the black cap facing down, one by one following the mobile app instruction.

Chemicals known to the State of California to cause cancer and reproductive toxicity may be present in products sold at Pium. Some or all of the products you are ordering from Pium may contain these chemicals. These chemicals are not added to the products but are naturally occurring in many of the raw materials (ingredients) and/or results from the processing of these products.

California's Proposition 65 (commencing with section 25249.5 of the Health and Safety Code) requires that producers, manufacturers and retailers of certain products provide customers with special warnings for products which contain chemicals known to the state of California to cause cancer, birth defects or other reproductive harm, if the consumer is exposed to those chemicals in concentrations above certain thresholds.

Pium is committed to compliance with CA Proposition 65 and to the safety of our customers. Accordingly, we provide the following warning for all products linked to this page:

"WARNING: This product contains a chemical known to the State of California to cause cancer and birth defects or other reproductive harm."

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